Principal Duties and Responsibilities:

• Train, supervise and support student employees.

• Provide excellent customer service to prospective students via email, phone and in person at the International Admissions front desk.

• Manage and evaluate the workflow to improve operational efficiency.

• Manage the daily admit list and update the I-20 tracking reports.

• Examine documents using forensically to detect any fraudulent activity.

• Interpret international grading scales using appropriate resources.

• Evaluate financial documents to Student and Exchange Visitor Program (SEVP) standards.

• Schedule and assist with monthly student staff meetings.

• Assist professional staff with various projects, procedures and reports related to international admissions. 

• Share information with prospective international students about admissions policies, procedures, cost of attendance and other matters related to enrollment.

• Adhere to all EMU, NCAA and SEVP policies, rules, regulations and operational procedures.

• Maintain appropriate confidentiality in all forms of communication.

• Other departmental related duties as assigned.

  Minimum Qualifications: 

  • The ability to work up to 20 hours per week is required (hybrid availability).

  • A GPA of 3.0 or higher is required. 

  • Admission and enrollment in a graduate program is required. 

  • Maintenance of a  67% course completion is required. 

  • Enrollment in at least 6 credits for Fall and Winter semesters is required. 

Preferred Qualifications: 

• Demonstrated ability to communicate effectively both orally and in writing is required.

• Proficient computer skills are desirable.

• Familiarity with the international admissions and enrollment process is desirable.

• Knowledge of basic immigration regulations.

• This position will require a combination of in-person and virtual work shifts.

Supervision Received: 

Supervision is received from one or more professional staff members within the Admissions Office-International Admissions unit.