Title: Director, Student Support/Services

Employee Classification: AP - Administrative Professional

Pay Grade: AP 05

Division: Academic and Student Affairs

Subdivision: COE Advising

Department: College of Education

Campus Location: Main Campus

General Summary

Direct, coordinate, and assess the development and administration of student support and success services across the academic unit.

Principal Duties and Responsibilities

• Provide leadership, direction, management, and assessment for student support and success operations, initiatives, and activities across the academic unit including prospective student outreach and recruitment, current student retention and persistence, all advising, state licensure/certification, and quality assurance systems.
• Analyze data and make data-driven decisions in executing student success strategies for the academic unit and supporting accreditation efforts.
• Manage broader office operations, under direction of the Office of the Dean, or dean’s designee, and supervise staff members who have direct responsibility for student support/services and success.
• Collaborate with relevant campus and community partners, including University advising, for student advising across the academic unit, including training, when relevant.
• Assist with interviewing, hiring, training, and evaluation of professional and clerical staff.
• Assist college leadership in formulating and implementing policies and procedures, including budget development, forecasting, and monitoring.
• Serve as representative on university, state, and national committees and initiatives.
• Perform related duties, as required.
  
  

Minimum Qualifications:

Knowledge and skills in college student support and success, including academic advising and administrative data analysis, typically acquired through the completion of a master's degree in Higher Education/Student Affairs or a related field are necessary.

A minimum of five years of directly related professional experience in college student support/success is required.

Demonstrated contribution to establishing and sustaining a diverse, equitable, and inclusive educational and professional environment is required.

Preferred Qualifications:

Knowledge and skills of higher education administration and college student recruitment and success, including data collection and analysis, typically acquired through the completion of a doctoral degree in Education or related field is preferred.

Experience working with academic/professional programs represented in the academic unit is preferred.

Experience supervising and managing professional staff is preferred.

Appointment Percentage:

100%