Title: Learning Support Specialist

Employee Classification: PT - Professional/Technical

Pay Grade: PT 06

Division: Academic and Student Affairs

Subdivision: Professional Program Training

Department: Engage@EMU

Campus Location: Main Campus

General Summary

This role involves working closely with non-EMU trainers and other stakeholders to support the set-up and delivery of high-quality educational programs and creation of materials. The specialist manages processes and practices to support non-EMU trainers and contribute to a positive learning experience for participants in face-to-face, virtual instructor-led training (VILT), and self-paced classes held in online, video conference or in-person.

Principal Duties and Responsibilities

• Support course set-up and delivery in the Learning Management Systems (LMS) including:
  • Copy, quality assure, and link courses in our LMS and registration system.
  • Work with non-EMU trainers, subject matter experts, staff and the EMU Center for eLearning to support the course set-up, layout, and delivery of new courses and updating of current courses as needed.
  • Set non-EMU trainers up in learning system and troubleshoot related non-EMU trainer, student and staff issues, and refine and implement communication strategies that ensure a smooth teaching and learning experience for non-EMU trainers, staff and students.
• Manage the virtual facilitator process including:
  • Research and document best practice processes for virtual classes that meet OSHA/other requirements and support a high-quality teaching and learning environment.
  • Train and orient staff serving as virtual Teaching Assistants, as needed.
  • Identify a primary facilitator for each virtual class.
• Provide back-up support to facilitators, as needed, and communicate regularly with director, staff, and non-EMU trainers regarding facilitator or LMS course-related issues.
• Serve as a facilitator for assigned classes:
  • Operate as the primary contact with non-EMU trainers and participants.
  • Order student manuals or hard copy materials, as required.
  • Prepare, process, and distribute pre-class documentation and class management materials.
  • Check participants in each day of online and in-person class and verify identification, as required.
  • Provide background support to students and non-EMU trainers throughout each day of class by monitoring participant attendance, engagement, and participation, responding to student questions, addressing attendance, minor technical and/or access issues, and setting up breakout rooms or other interactive virtual activities.
  • Serve as proctor for virtual exams, as required.
  • Document attendance in the LMS registration system for those who successfully complete the class.
  • Prepare and send completion certificates, and process and file post-class participant, non-EMU trainers, and course management materials.
• Support department projects and initiatives.
• Provide back-up support to program coordinators, as needed.
• Initiate continuous improvement projects to enhance internal processes and organizational effectiveness.
• Assist the Director of PPAT in overseeing and managing EMU's microcredential process, collaborating with faculty to develop, implement, and maintain micro credentials programs.
• Perform other duties, as required.
  
  

Minimum Qualifications:

A bachelor’s degree in education or a related field is required.

A minimum of three years of administrative experience is required.

Knowledge of online learning best practices is required.

Proficiency with LMS and video conferencing is required.

Access to campus and a valid driver’s license for off-site travel is required.

Demonstrated ability to take initiative, work efficiently in a fast-paced environment, and work as part of a team, is required.

Demonstrated ability to communicate effectively in writing, orally, and interpersonally is required.

Proficiency in organizational, phone etiquette, and customer service skills is required.

Preferred Qualifications:

A minimum of three years of LMS experience is preferred.

Instructional design experience is preferred.

A minimum of one year of higher education experience is preferred.

A minimum of one year of customer service experience is preferred.

Special Instructions:

N/A

Appointment Percentage:

100%%